Classified Cycling

Working at Classified

Classified is a leading developer and producer of drivetrain components for race, gravel, TT, MTB and E-bikes. We push the boundaries of science to engineer solutions that continually exceed customer expectations. As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team.

If you are inspired by challenging the status quo & thrive in collaborative environments that drive results, then Classified may be the next step in your career!

Role

We are looking for a Customer Success Expert and will be responsible for the total relationship with our customers and making them smile. Together with your team and other departments you will optimize our consumers journeys by providing a single vision across all methods of customer contact with as strong focus on customer service. You will lead/develop the customer service team and be responsible for identifying and optimising all touchpoints with our B2B & B2C customers. You will focus on culture, process, technology and performance improvements.

Responsibilities

• You will develop, build & manage a future proof global customer success program.
• You are responsible for the voice of Classified and will be focussing on the total relationship with our different customers, ranging from distributors, retailers, end-users our ambassadors and athletes.
• You understand and translate the customers’ voice in the business, directly challenging & impacting internal processes and/or product development.
• You and your team answer questions from our customers all over the world, who contact you via telephone, e-mail and/or chat. You truly care about our customers & partners, with a customer centric approach you work with internal teams and partners to ensure fast & top quality issue resolution
• You identify & implement innovative initiatives to bring our customer experience to the next level
• You will take responsibility for the website customer journey
  

Requirements

• Your heart beats for biking. This is how you easily manage to get customers enthusiastic about our products in the long term
• You are a diligent process owner and focus on the details
  
• You are a team player, but you can also work independently in a result-oriented manner and you always meet our customers with a positive, empathetic and professional attitude
• You have a problem-solving approach and you enjoy a scale up mentality
• You're a“builder”, "doer" & a "go-getter" with an exceptional ability to multitask, to take initiative and to execute
• You're hands-on as no task is too small. You're willing to roll up your sleeves and get things done
• You have a strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
  

• You have excellent communication and negotiation skills.
• You are able to adapt and succeed in a changing environment

What we offer

• A challenging position in a young, dynamic, company in a highly evolving market
• Being able to work on products that will revolutionise the sports bicycle industry
• A professional team of highly motivated people in a flexible environment
• A flat organisation with a start-up culture and essential communication lines
• Competitive working conditions and compensation

Location

• Antwerp, Belgium

Contract

• We invest in our collaborators and wish to establish a long-term relationship, as such we are looking for a permanent team member!